Honor of Kings Refund Guide: 5-7 Days for Accidental Buys

Look, Honor of Kings doesn't hand you a shiny 'Return' button—nope. Refunds? They're all about support digging into duplicates, failed deliveries, or straight-up game glitches. Forget changed minds, pre-orders, or sketchy third-party deals. Hit up in-game tools, the website, or email with solid proof. Expect 5-7 business days for review. If it flies, cash flows back through your original payment method.

What Even Qualifies as an 'Accidental' Buy in HoK?

Duplicates that you can prove with transaction IDs? Yeah. Items that never hit your account after payment (grab those non-delivery screenshots)? Check. Server-side screw-ups with timestamps? Solid. But if you just second-guessed that skin or hero? Tough luck—user regrets don't cut it. Pre-orders and promo stuff? Final sale, every time.

Stock up on receipts and IDs first. Snap pics of any duplicates. Only bother submitting if it fits these buckets—trust me, it'll save headaches.

No magic 'Return' button exists. Why? Everything funnels through manual support tickets. That impulse skin grab needs ironclad duplicate evidence.

Ditch the one-click fantasies. Arm yourself with proof. Fire off a ticket ASAP.

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The Official Word from TiMi and Tencent on Refunds

Refunds stick to your original payment method only. Reviews clock in at 5-7 business days—no weekends or holidays. Full or partial, depending on what they find.

File a complete ticket. Keep tabs on support if it drags. Bank holding things up post-approval? Ping them.

Who Gets the Green Light?

Narrow field: multiple charges for the same thing, items ghosting your inventory, or game ops gone wrong. Back it with screenshots, IDs, timestamps. Half-baked submissions? Auto-reject. Got twin receipts for the same hero? That's your ticket in.

Snap your balance and confirmations. Jot down those timestamps. Bundle it all into the ticket.

Your No-BS Guide to Filing In-Game Refund Tickets

Kicking Off a Ticket Inside the Game

Cogwheel icon > Settings > Basic > Player Support > Contact Us. Pick your reason, attach the evidence.

Nail the details. Upload those proofs. Jot down the ticket ID—you'll need it.

Proof You Can't Skip: Screenshots and Deets

Pack in purchase receipts, empty-inventory shots for failures, duplicate IDs. Timestamped receipt plus where's my stuff? for flops. Phrase it clear: Charged twice for that skin. Get it in quick—within days.

Grab your transaction history. Spell out the error. Hit submit now.

Website, Email, and Other Support Paths

Website Route for Tricky Cases

Hit the support page > 'Can't Log In?' (yeah, it's weird) > billing/purchase issues > Contact Us. Perfect for stuff the game won't touch.

Drill down to purchase woes. Flag it as accidental. Email over proofs.

Emails, Twitter, and Beyond

Shoot support@honorofkings.com—subject like Refund Request - [Order ID], proofs attached. Twitter (@HonorOfKings) or Facebook (@HonorofKingsGlobal)? They nudge you to tickets. Discord's gold for community hacks.

Attach everything. Follow up with that ticket ID.

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What Won't Fly—and Pitfalls to Dodge

The Hard No's

Changed your mind on a skin? Nope. Picked the wrong hero? Buyer beware. Device glitches, third-party buys, or items you've already used? Off the table. Pre-orders and promos lock in.

Remorse doesn't pay. Wrong pick. Outside deals. Consumed goods.

How Long? And What Happens Next?

5-7 business days standard; approvals hit your original method, but banks can lag. One duplicate case? Greenlit in 6 days flat.

Submit early. Check status. Escalate post-7 days.

Dodging Disasters and Chasing Your Refund Status

Double-check everything before hitting confirm. Log those order IDs. Refunds won't ding your account.

Verify. Record.

Keeping Tabs

Poke support with your ticket ID—in-game or email.

Follow up. Drop the ID.

Quick FAQ Hits

How do I request a refund for an accidental purchase in Honor of Kings?
In-game: Settings > Player Support > Contact Us; or email support@honorofkings.com with proofs.

Does Honor of Kings have a return button for purchases?
No; support review only, no self-service.

Can I get a refund for skins or heroes in HoK?
Yes, if duplicate, delivery failure, or operational error proven.

What's the refund policy for Honor of Kings accidental buys?
Errors only; 5-7 day review, original payment return.

How long does Honor of Kings refund take?
5-7 business days review + bank processing.

How to contact HoK support for purchase refunds?
In-game ticket, website form, support@honorofkings.com.

(Quick editor take: Players always ask about that 'return' button—it's a myth, but prepping proof turns frustration into wins. Stay sharp out there.)