Yalla Ludo Terms of Service Explained (2026): Refunds, Bans, Account Deletion and Age Rules

Yalla Ludo's Terms of Service (last updated July 22, 2026) say purchased Diamonds and Gold aren't refundable once bought, and that you can't trade, sell, gift, transfer or lend them. Accounts can be suspended or terminated "with or without notice". The minimum age is 13, but many countries set a higher one. Deleting an account goes through Settings, has a cooling-off period of "usually 30 days", and can't be undone.

The short version

• Which documents: the Terms of Service and the Privacy Policy on yallaludo.com both show "Last updated: July 22, 2026". The Virtual Items Policy on the same page says it "was updated on August 8, 2025". The Account Deletion Policy is on that page too. We read all four on 2026-11-10.
• Refunds: "no Virtual Goods and Virtual Currency shall be refundable after purchase (whether used or unused) under any circumstances," unless the Terms say otherwise or the law where you live requires a refund.
• Transfers: "You will not trade, sell, gift, transfer or lend Virtual Items". Breaking this can lead to termination and forfeiture.
• Bans: Yalla Ludo can "temporarily or permanently suspend or terminate your user account... with or without notice to you". One of the listed reasons is "Your account is inactive for a long time."
• Age: "Our Services are only for people 13 years old and over", plus a table of higher ages for 13 countries and regions.
• Deletion: go to Yalla Ludo, then Settings, then Delete Account. A cooling-off period of "usually 30 days" follows, and deletion completes automatically if you don't revoke it. Once canceled, the account "cannot be restored".
• Emails in the current terms: yallaludo@yalla.com for account, Diamond and Gold problems, and dpo@yalla.com for privacy requests.

Which documents this guide uses, and their dates

All the quotes below come from the single page at www.yallaludo.com/term/EN/TermOfService.html, which we checked on 2026-11-10. That page holds several documents one after another:

• Privacy Policy: "Last updated: July 22, 2026". It includes country annexes, among them Egypt, the EU and India.
• Terms of Service: "Last updated: July 22, 2026".
• Yalla Ludo Virtual Items Policy: "Our Virtual Items Policy was updated on August 8, 2025."
• Yalla Ludo Account Deletion Policy: undated on the page.

The Terms of Service sections have headings but no numbers. This guide refers to each one by its heading, such as "Your Account", "Payments, Fees, and Charges", "Virtual Goods and Virtual Currency" and "Termination", so you can find it with your browser's search.

The iPhone app is "Yalla Ludo - Ludo&Jackaroo" (App Store id1419536376). The seller is Yalla Technology FZ-LLC, the same company named in the Terms. Its latest version when we checked was 1.5.2, released 2026-10-22. There is also a separate iPad app, "Yalla Ludo HD — For iPad" (id1527518551), at version 1.2.0.2, released 2026-09-01 with the note "1. Bug Fixed."

Age limits: 13 is only the starting point

The "Age Restrictions" part of the Terms opens: "Our Services are only for people 13 years old and over (with additional limits that may be set forth in the table below)." The table then sets higher minimum ages for specific places:

The asterisks matter, because they change what the number means:

• * (Turkey, India, Egypt): "Users between the ages of 13 and 18 in those countries shall obtain consent from their parents/guardians before using the Platform."
• ** (EEA, UK, Switzerland): "Users in the European Economic Area, the UK and Switzerland under the age of 16 can use the Platform provided they obtain the consent from their parents/guardians prior to using the Platform."
• *** (UAE): "For users located in the United Arab Emirates, the minimum age to legally consent to commercial transactions is 21 (according to the Moslem calendar). However, the underage user between the ages of 18 and 21 may obtain a court order allowing him/her to enter into specific commercial transactions. In addition, the underage user over the age of 7 can engage in commercial transactions with the approval of their guardians."
• **** (Libya): "For users located in Libya, the minimum age to use our Services is 18, which is the age of majority stipulated by Article No.9 of Law No.17 of 1992."

Two of the Privacy Policy annexes say the same thing in their own words. The India annex says "Parental consent is required for children under the age of 18 years", and the Egypt annex has users declare "that you are over the age of 18".

The parental-consent route is not universal. The Terms attach it only to the asterisked entries. Brazil, Malaysia, Singapore, Thailand, Indonesia, the USA and Saudi Arabia have no consent footnote, so the number in the table is the limit there.

Horizontal bars showing the minimum age the Yalla Ludo Terms of Service set for each listed country or region, from 21 (Indonesia, UAE) down to the default of 13. Gold bars mark entries with an asterisk footnote (parental consent or a special rule). Data: Yalla Ludo Terms of Service, "Last updated: July 22, 2026", checked 2026-11-10. Chart by Buffget.

Your account: personal use only

The "Your Account" section is short, and three of its sentences carry most of the weight.

1. No sharing or lending. "Your account is for your personal use only, and you are prohibited from giving, lending, transferring or otherwise allowing any other person to access or use your account." The same paragraph says your user ID stays Yalla's property. Yalla has "the right to disable, recycle and reuse these identifiers once you or we terminate or deactivate your account for any reason."

2. You're responsible for what happens on it. "You agree to be solely responsible (to us and/or others) for activities that occur under your account." The section also says that "Unless we receive and confirm notification from you that your account and/or its password has been compromised, we will consider you to be using your account."

3. Where to report a compromised account. "If you know or suspect that your account or password has been compromised, you shall promptly notify us via yallaludo@yalla.com."

The same section reserves "the right to disable or terminate your user account at any time". The examples given are your "failure to comply with any provision of these terms", activity that may harm third-party rights, and "violation of any applicable laws or regulations".

The Privacy Policy adds a security note: "we will dynamically detect whether there is abnormal login in your account."

Identity verification: when Yalla Ludo may ask you to prove it's you

Three passages in the current documents mention identity checks, each in a different situation.

• When you contact support (Privacy Policy): "When you provide feedback on any problem or inquire about something about our Platform and Services, for the security of your account and system, we may require you to provide relevant personal information to match the personal information you previously provided, so as to verify your user identity."
• When you exercise privacy rights (Privacy Policy): "we may need to verify your identity before responding to any request to exercise your rights."
• When you delete your account (Account Deletion Policy): "we may need to authenticate your identity (for example, verify the mobile phone number or third-party account bound to this account) for the deletion application to ensure that this account is registered by you."

In practice, keep access to the phone number or third-party login linked to your account. Also keep any purchase receipts, because the identity check is matched against details "you previously provided".

Refunds: what the Terms actually say

Three documents on the page cover refunds, and they agree with each other.

Terms of Service, "Payments, Fees, and Charges": "Unless otherwise provided in these Terms of the Services or required by applicable law in your jurisdiction, no Virtual Goods and Virtual Currency shall be refundable after purchase (whether used or unused) under any circumstances." The same section says: "We are not liable for any transactions processed by third parties or any payments made to third parties, whether or not in connection with the relevant Licensed Items."

Terms of Service, "Virtual Goods and Virtual Currency": "All sales of Virtual Items by us to you are final." The section also says Virtual Currency "does not represent any credit balance of 'real world money' or the equivalent".

Virtual Items Policy, section 1: "Unless required by applicable laws in your jurisdiction, in any event, any order that has been completed is not refundable (no matter whether the virtual goods and virtual currency purchased have been used or not)." Section 2 adds: "Golds and Diamonds cannot be converted into or exchanged for cash, or be refunded or reimbursed by us for any reason."

The EU withdrawal right

The Virtual Items Policy addresses EU buyers directly: "If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Golds and Diamonds, you acknowledge and agree that we will start supplying the Golds and Diamonds to you promptly once the purchase is complete, and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point."

"Not refundable" is different from "never arrived"

These are two separate situations, and the documents treat them separately:

• Not refundable covers a completed order that was credited to your account, whether or not you have spent it. That's the clause quoted above.
• Missing top-up covers a payment that was taken but never showed up as Diamonds or Gold. That's a delivery problem. The Virtual Items Policy's support line covers it: "If you have any problems with Golds or Diamonds, please give your feedback or report in Yalla Ludo APP Support in Settings or email to yallaludo@yalla.com." What players have been told in these cases is a reissue of the missing currency, not a refund (see the player cases below).

No trading, selling, gifting, transferring or lending

This rule appears in both the Terms of Service and the Virtual Items Policy.

Terms of Service, "Virtual Goods and Virtual Currency": "You will not trade, sell, gift, transfer or lend Virtual Items(a "Virtual Transaction"), except as expressly permitted by us in writing. Any user of the services who violates this restriction may have his or her account terminated by us, have Virtual Goods and/or Virtual Currency forfeited from his or her account, and/or be subject to liability for damages and litigation and transaction costs."

Virtual Items Policy, section 2: "No Goldsand Diamonds may be assigned or transferred to any other user of the services or third party except as otherwise expressly permitted by us in writing. The sale, barter, assignment, or other disposal of any Golds and Diamonds, other than by us, is expressly prohibited." It adds: "Any Golds and Diamonds assigned, sold, or otherwise transferred without our prior written consent are void."

Two more lines in section 2 deal with how a balance can shrink:

• "We reserve the right to deduct Goldsand Diamonds from your account if the user acquires them illegally or fraudulently."
• Accrued Gold and Diamonds "shall not constitute property" and can't be transferred "(a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law."

Virtual Items Policy, section 3: the "Special Description" (verbatim)

This section is quoted exactly as published in the Virtual Items Policy ("updated on August 8, 2025"), as read on 2026-11-10, without commentary.

"Virtual Items and subscription services require users to purchase from officially approved channels such as App Store/Google Play or Yalla Pay Center."

"Handing over your account to others for operation, conducting private transactions with others, prohibited proxy recharge (any purchase of Golds and Diamonds through unofficial channels, or entrusting accounts to others to recharge on their behalf are strictly forbidden. The common types of prohibited proxy recharges (including but not limited to purchase and recharge from nonofficial third-party recharge platforms, private transactions with third parties, and provision of user accounts to log in and recharge from third-party devices) or malicious refunds after recharging are all violations of the platform rules. These actions will disrupt the normal management of the platform and will also put users' accounts and personal information at risk, including but not limited to the leakage of users' information, fraudulent use of credit cards, failure of recharge, and the malicious theft of accounts. Moreover, these types of recharge and/or refunds are mostly scams, which can easily cause property damage. Yalla Ludo will always crack down on the aforementioned behaviors and maintain the right to pursue legal liabilities according to applicable law."

"In response to the aforesaid violations, the platform has the right to take measures, including but not limited to the following:

• Take back all the virtual currency and purchased items in the account suspected of proxy charging or malicious refund.
• Freeze all remaining virtual items in the account suspected of the malicious refund until the refund is canceled or the amount of refund is reimbursed in full.
• Time-limited or permanent ban on the account."

"We are not liable for any losses or damages caused by recharging on unofficial proxy recharge, malicious refunds, or account transactions."

"You may cancel your account at any time, and Yalla Ludo may terminate your account in accordance with the Terms. All the Golds and Diamonds in your account will be forfeited immediately upon the deletion or termination of your account. There will be no refunds for any unused or unredeemed Golds and Diamonds. So we recommend that you use them before terminating your account."

"If you have any problems with Golds or Diamonds, please give your feedback or report in Yalla Ludo APP Support in Settings or email to yallaludo@yalla.com."

"If you find any proxy recharge, malicious refunds, account transactions, or other violations conducted by any user, please report it immediately in the upper left-hand corner of his/her profile in Yalla Ludo APP."

Section 1 of the same policy defines Yalla Pay Center as follows: "Yalla Pay Center: the only third-party payment method we may, from time to time, approve to offer Golds and Diamonds for purchase. Yalla Pay Center (https://www.yallapay.live/home), is an aggregation platform set up to support third-party payment for various Yalla products". It also says: "Once you complete the order payment through Yalla Pay Center, you understand and agree that Yalla Ludo is not responsible for any transactions processed by third parties or any payments to third parties."

Suspension and termination "with or without notice"

The "Termination" section reads: "We reserve the right to temporarily or permanently suspend or terminate your user account or restrict your access to some or all of the services with or without notice to you, including:"

• "We reasonably believe that you have violated these terms, or we reasonably believe on objective grounds that you will violate these terms, including any combined agreements, policies or guidelines and applicable laws or regulations;"
• "Your activities on your account, in our sole discretion, may cause damage to us or our services, or infringe any third-party rights (including intellectual properties);"
• "Responding to requests from law enforcement or other government agencies under effective legal procedures;"
• "Unexpected technical or security issues;"
• "Your account is inactive for a long time."

The next paragraph promises advance notice in most permanent cases: "If we close permanently or terminate your user account, we will inform you in advance, so that you have the time to access and save your information, and content, unless we have reason to believe that your continued access to your account will harm us or our services, or violate the requirements of law enforcement or other government agencies (applicable laws or regulations or third-party rights)."

So the "with or without notice" wording covers both temporary and permanent action. Advance notice is the stated default for a permanent closure, with the listed exceptions.

What happens to the balance is spelled out in the "Virtual Goods and Virtual Currency" section: "All Virtual Items of a user will expire automatically upon termination of such user's account for any reason." The Virtual Items Policy says the same for Gold and Diamonds.

The Terms also say: "No content in these terms shall supersede your obligatory rights under any laws and regulations, and your obligatory rights will apply in the event of any inconsistency with these terms." That's the "Your Legal Rights" section.

Account deletion: cooling-off, prerequisites and what you lose

The Terms of Service say: "You can initiate your own account deletion via Settings- Delete Account. The specific instructions please find in Yalla Ludo Account Deletion Policy." The Privacy Policy repeats it: "You can initiate account deletion through Settings - Delete Account."

When we checked on 2026-11-10, the yallaludo.com homepage also had a "Delete account" link at the top. Clicking it asks you to log in first ("Please login first to delete account"), with Mobile, Email and Facebook login options.

Before you start: the prerequisites

Part II of the Account Deletion Policy lists conditions the account should meet:

• "This account is registered by you through our official channels in accordance with the Yalla Ludo Terms of Service and the specifications of the relevant platform;"
• "There is no fund in the account". This includes "diamonds/gold coins that have been consumed (or you voluntarily give up these rights and interests)", "No outstanding orders in the mall transaction" and "No other outstanding transactions or orders/services provided but unpaid."
• "If the account has opened the "VIP Subscription" function, please unsubscribe it before canceling your account". The policy points to the Yalla Ludo VIP FAQ for details.

If you get stuck, the policy says: "please contact us via Yalla Ludo-Settings- Support- Message Service for assistance." That's the official in-app support entry.

The process and the cooling-off period

Part III reads: "You can initiate your own account deletion via Yalla Ludo- Settings- Delete Account. Once the account deletion initiation operation finishes, your account will enter a cooling-off period, which is calculated as a fee settlement cycle (usually 30 days) from the date of initiation. Yalla Ludo will automatically complete the account deletion operation if you do not revoke the initiation. Please note that this operation is irreversible and your data will not be recovered after execution."

The policy also lists "disassociating your third-party network account from the Platform" as one of the "Other steps you should take".

What you lose

Part I says that once the account is canceled, Yalla will "clear all your rights and interests under this account, INCLUDING":

• "All your VIP membership rights, interests, and levels that have not expired;"
• "Virtual currency and virtual goods purchased or recharged under your account;"
• "All your identity rights and interests in Yalla Ludo products and/or services;"

It also says: "Once your Yalla Ludo account is canceled, it cannot be restored". If you register again "with the same registration methods with the same account after the deletion, the account will be a new one." The Privacy Policy adds that deletion "is a permanent action and cannot be reversed." Some data, "such as the information related to your transactions in Ludo", may be kept where the law requires it.

Before you delete, spend or give up any Diamonds and Gold, cancel VIP Subscription, finish any open mall orders, back up anything you want to keep, and keep access to the phone number or third-party login you'll be asked to verify.

Contact emails: which ones the current terms use

As of 2026-11-10, the documents on the Terms page list two addresses:

The older address yallaludo@yalla.live is no longer in the current terms (zero matches on the Terms page, checked 2026-11-10).

The "15 working days" promise belongs only to the Privacy Policy. Under "How to contact us" it says: "We will review the problems as soon as possible, and give a reply within 15 working days after verifying your user ID." It applies to "suggestions or questions about the protection of personal information" and questions about the policy. Neither the Terms of Service nor the Virtual Items Policy sets a response time for top-up or ban tickets.

For anything to do with Diamonds, Gold or payments, the official route in the app is Settings, then Support. The Virtual Items Policy calls it "Yalla Ludo APP Support in Settings".

Liability cap: 12 months of payments

The "Limitation of Liability" section excludes "(i) Loss of profits (whether directly or indirectly); (ii) Loss of goodwill; (iii) Loss of opportunities; (iv) Loss of data that you suffer; or (v) Indirect or consequential loss that you may suffer." It continues: "Any other losses will be limited to the amount paid by you to us within the last 12 months."

The cap is tied to what you paid "to us" in the previous 12 months. The "Payments, Fees, and Charges" section separately disclaims liability "for any transactions processed by third parties or any payments made to third parties".

Disputes and governing law

Under "Applicable Law and Dispute Resolution", the Terms "shall be construed and governed by the laws of the United Arab Emirates", unless your own jurisdiction's laws provide otherwise. The example given is that "you may have access to local courts (including small claims courts (or similar courts)) in your jurisdiction".

Disputes "shall be arbitrated by Dubai International Arbitration Center ("DIAC")". "The arbitration shall take place in Dubai. The arbitration tribunal shall consist of three (3) arbitrators. The language of arbitration shall be English."

Web Store terms of sale: the Pakistan and UAE versions

Yalla's help center ("Yalla Global Support") publishes separate "Yalla Ludo Terms and Conditions of Sale" for its Web Store, with versions for individual markets. The Middle East section lists versions for Kuwait, Qatar, Saudi Arabia, Turkey and the UAE, and there is a Pakistan version as well. These apply only to purchases on the Web Store in those markets, not to App Store or Google Play purchases. We read the Pakistan version ("Last Updated: 25 December 2025") and the UAE version ("Last Updated: December 25, 2025") on 2026-11-10.

• Who sells: both versions name an authorised reseller, not Yalla Technology FZ-LLC, as the seller of Web Store items. Buyers must be at least 18, or the legal age to form a binding contract if that is older.
• Refunds: "You acknowledge and understand that all purchases successfully made on the Web Store are final and non-cancellable. No returns will be accepted, and no refunds will be issued unless expressly specified otherwise in these Terms and Conditions. In the event that a refund is made to you after dispute and/or error handling investigation, your payment instrument will be credited in accordance with the terms and time frame set by your bank or payment service provider."
• Error handling: "If we determine that you have been incorrectly charged or overcharged, we will credit your account or otherwise arrange for a refund to rectify the mistake."
• UAE-specific points: the UAE version refers to Federal Law No. (15) of 2020 (the "Consumer Protection Law") and says purchases "cannot be canceled, refunded, or replaced", but that this "does not prevent you from raising valid disputes or errors". Its dispute clause names DIAC arbitration before a single arbitrator, seated in the DIFC, in English.

The Web Store terms describe an investigation-based route for non-delivery and wrong charges. The in-app Terms of Service don't set out a comparable process.

Player cases mapped to the clause that applies

The two cases below are user reports, not findings, and the dates are as published.

Case 1: paid in the App Store, Diamonds never arrived (June 2026)

A complaint posted on Şikayetvar (created 2026-06-20, published 2026-06-23) describes a purchase on 18/06/2026 at around 3:41 pm Dubai time. The user bought 5,000 Diamonds through the India App Store, and 1,099 INR was deducted. The user says the Diamonds weren't credited and support hadn't responded.

• Which clause: this is a delivery problem, not a refund request. The Virtual Items Policy says that "Once your purchase has been completed, your user account will be credited with Golds and Diamonds." For problems, it points to "Yalla Ludo APP Support in Settings or email to yallaludo@yalla.com."
• What to have ready: the receipt from Apple, the date and time with time zone, the amount, and your Yalla Ludo ID. The Privacy Policy says support may ask for details "to match the personal information you previously provided".
• Refund versus reissue: the "not refundable" clause covers completed orders. A missing credit goes through support for the missing currency, which is a separate route.

Case 2: two purchases not credited, and the developer's reply (September 2025)

On the South Africa App Store, a review by "Usama772" dated 04/09/2025, titled "Purchase diamonds don't credit twice", reports two purchases that weren't credited. The user says in-game support asked for invoice screenshots.

The developer replied: "Dear user, please make sure that you update to the latest version first. Please click the game "Settings" - "Support" - "Payment Issue" and follow the guidance."

• Which clause: the same support route as Case 1. The developer's reply names a specific "Payment Issue" entry under Settings and Support.
• Background: older developer replies on the App Store, from August 2021, told players with missing purchases to send the invoice and game ID, and said: "If it is confirmed, we will return the game currency immediately." That describes reissuing the currency, not refunding money. Those 2021 replies used the old @yalla.live address, which the current terms no longer list.

Quick reference: situation to clause

FAQ

Can I get a refund for Yalla Ludo Diamonds?

The Terms of Service say purchased Virtual Goods and Virtual Currency are not refundable "whether used or unused", unless the Terms say otherwise or "applicable law in your jurisdiction" requires a refund (Terms last updated July 22, 2026). For Web Store purchases in Pakistan and the UAE, the sale terms dated 25 December 2025 allow a refund after a dispute or error investigation.

What if I paid and the Diamonds didn't arrive?

That's a missing credit, not a refund request. The Virtual Items Policy directs Gold and Diamond problems to "Yalla Ludo APP Support in Settings" or yallaludo@yalla.com. In a September 2025 App Store reply, the developer pointed a player to Settings, then Support, then "Payment Issue".

Can Yalla Ludo ban me without warning?

The "Termination" section allows suspension or termination "with or without notice to you". For permanent closures it says Yalla "will inform you in advance", except where it believes continued access would cause harm or break legal requirements.

How long does account deletion take?

The Account Deletion Policy describes a cooling-off period "calculated as a fee settlement cycle (usually 30 days) from the date of initiation". After that, deletion completes automatically unless you revoke it.

Sources

• Yalla Ludo Terms of Service, Privacy Policy ("Last updated: July 22, 2026"), Virtual Items Policy ("updated on August 8, 2025") and Account Deletion Policy, https://www.yallaludo.com/term/EN/TermOfService.html (checked 2026-11-10)
• Yalla Ludo homepage "Delete account" entry, https://www.yallaludo.com/ (checked 2026-11-10)
• Yalla Ludo Terms and Conditions of Sale - Pakistan ("Last Updated: 25 December 2025"), https://yalla-global-support.zendesk.com/hc/en-us/articles/15016181037327-Yalla-Ludo-Terms-and-Conditions-of-Sale-Pakistan (checked 2026-11-10)
• Yalla Ludo Terms and Conditions of Sale - UAE ("Last Updated: December 25, 2025"), https://yalla-global-support.zendesk.com/hc/en-us/articles/15016651056911-Yalla-Ludo-Terms-and-Conditions-of-Sale-UAE (checked 2026-11-10)
• App Store: Yalla Ludo - Ludo&Jackaroo, id1419536376, version 1.5.2 released 2026-10-22; Yalla Ludo HD — For iPad, id1527518551, version 1.2.0.2 released 2026-09-01; seller Yalla Technology FZ-LLC (iTunes lookup, checked 2026-11-10)
• App Store (South Africa) ratings and reviews, review by Usama772 dated 04/09/2025 with developer response, plus developer replies from August 2021, https://apps.apple.com/za/app/yalla-ludo-ludo-jackaroo/id1419536376?platform=iphone&see-all=reviews (checked 2026-11-10)
• Şikayetvar complaint, user claim only, created 2026-06-20: https://www.sikayetvar.com/en/yalla-ludo-us/yalla-ludo-missing-diamonds-not-credited-after-purchase